Your questions, our answers
Design and Preview
Choose your desired product, and the configurator will guide you step-by-step through the personalization process – select a design, enter a name, choose a font. At the end, you'll immediately see what your product looks like.
Yes! In the configurator, you can see in real-time how your engraving will look on the product – before you order. This way, you can calmly try things out and ensure everything is correct. Please note: fonts may appear to be different sizes in the preview. However, during order processing, we ensure that the name – regardless of the chosen font – is engraved in an optimal size.
Up to 16 characters are possible – after that, the engraving becomes too small and illegible. Spaces and special characters are included in the count. The configurator will show you directly when you have reached the maximum.
Yes! When personalizing, you can choose from various fonts – from classic to playful. In the configurator, you can directly see how each font looks on your product.
By default, our products are designed for one name. If you would like to engrave two names, please contact our support – we'll see what we can do.
Technology and Durability
When viewed directly, the engraving appears dark grey to black. Depending on the viewing angle and incidence of light, the color may vary slightly – this is a natural characteristic of laser engraving and makes each piece unique.
The placement of the engraving is automatically determined based on the selected motif – ensuring everything fits together perfectly. In the configurator, you can see what the overall composition will look like beforehand.
Yes! Our laser engraving is permanent and easily withstands daily dishwasher use – your personalization will remain beautiful and clear for a long time.
Personalized items are excluded from the right of withdrawal as they are custom-made for you. If there is a problem with your order, please contact us via our contact form – we will find a solution together.
Special Requests and Changes
Unfortunately not – as each product is individually engraved for you, we can only consider changes as long as the order has not yet gone into production. In that case, please contact us as soon as possible via our contact form.
In addition to letters and numbers, common special characters such as umlauts (ä, ö, ü), exclamation marks or hearts are also possible. You can see exactly which symbols are available directly in the configurator.
Yes! Custom logos – for example, for companies, schools, or clubs – are possible starting from a quantity of 5. Simply contact us via our contact form, and we'll discuss all the details with you.
Yes, our products are also available without engraving. Simply look for non-personalized items in the shop.
Materials and Equipment
We only use high-quality materials – for example, 18/8 grade stainless steel or Tritan plastic. You can find the exact material specifications for each product directly in the respective product description.
Yes! Our products are available in various sizes – from compact versions for kindergarten and school to larger models for adults. You can see the available sizes directly on the respective product page.
That depends entirely on your needs. The 3-compartment version is ideal if you want to keep different dishes separate – the compartments are firmly welded and unchangeable. The version with a divider is more flexible: if you remove the divider, you have one large container – practical, for example, for transporting yoghurt. Important to know: the compartments are not leak-proof from each other. However, the container as a whole seals tightly.
Our drinking bottles and stainless steel lunchboxes are leak-proof and suitable for liquids – just make sure to always close the lid completely. For the stainless steel lunchbox with compartments: The individual compartments are not leak-proof among themselves, but the box as a whole is. Our plastic lunchboxes, on the other hand, are not designed for liquid foods.
That depends on the model. Our double-walled stainless steel drinking bottles keep drinks hot or cold for several hours. For optimal results, we recommend pre-warming the bottle briefly – simply fill it with hot or cold water for a few seconds before adding the actual drink. For cold drinks, you can also add ice cubes. Our Tritan bottles do not insulate.
The fruit infuser is perfect for making delicious flavored drinks – simply put a slice of lemon or your favorite fruit into the infuser, add water, a few ice cubes to taste, and your fresh infused water is ready. The infuser ensures that the fruits stay in the bottle when you drink and don't come out with the water.
Care and Cleaning
Most of our products are dishwasher safe. However, please refer to the notes in the respective product description, as some models – especially stainless steel products with coating or imprint – should preferably be washed gently by hand to maintain their appearance in the long term.
Yes! The gasket can be easily removed from the lid and cleaned separately – this ensures that even hard-to-reach areas are thoroughly cleaned. After cleaning, let everything dry completely and then reinsert the gasket into the groove with the flat side facing the lid.
This sometimes happens when the bottle has been filled with liquid for an extended period. Fill the bottle with warm water and a splash of white wine vinegar or baking soda, let it sit for several hours, then rinse it thoroughly. Afterwards, let it air dry with the cap off.
Yes, commercially available dish soaps are perfectly suitable. However, dishwasher tabs can be too aggressive for delicate surfaces or coatings – for these products, we recommend hand washing with mild dish soap.
Spare Parts and Accessories
Yes! You can find suitable spare parts directly in our "Spare Parts" category in the shop. If you can't find what you're looking for there, simply contact us via our contact form – we'll be happy to help you.
You can order spare parts as usual via our shop in the "Spare Parts" category. If you can't find the right part, simply contact us using our contact form – we'll be happy to help you.
Yes! Additional dividers can be found in our "Spare Parts" category in the shop. This way, you can divide your lunchbox exactly as needed.
Materials
Yes, all our products are food-safe and suitable for direct contact with food.
Yes, all our products are BPA-free. So you can use them safely for children and adults.
Yes, our materials are tested for harmful substances and comply with applicable European safety standards.
Durability and Warranty
Our products are designed for long-term use – with proper care, they will accompany you and your children for many years. Stainless steel is particularly robust and durable, Tritan plastic is break-proof and scratch-resistant. And should something break, we offer spare parts for most products.
We're sorry! In this case, please contact us as soon as possible via our contact form, briefly describe the damage and, if possible, include a photo. Please also provide your order or invoice number so that we can quickly and securely assign your request.
First, check our "Spare Parts" category in the shop to see if the right part is available. If not, feel free to contact us via our contact form – we'll work together to see what we can do for you.
Delivery
We usually deliver to you within 2–4 business days. Please note that personalized items are custom-made for you – this is already included in the delivery time.
We deliver to Germany, Austria, and the Netherlands. Information on shipping costs can be found in our shipping terms.
We offer free shipping within Germany for orders over €29. For Austria and the Netherlands, please refer to our shipping conditions.
This is only possible as long as your order is not yet being processed. In that case, please contact us as soon as possible via our contact form and include your order number – we will try to implement the change in time.
Returns and Complaints
All details regarding returns can be found in our cancellation policy. If you have any questions, please feel free to contact us via our contact form – please include your order number and the reason for the return.
Please contact us as soon as possible using our contact form, briefly describe the problem, and ideally include a photo. Please also provide your order or invoice number so that we can quickly assign your request and help you without complications.
Once your return has been received and inspected, we will initiate the refund immediately. The amount is usually back in your account within 5–10 business days.
Order and Payment
We accept all common payment methods, including credit card, PayPal, and Klarna. You will see a complete overview at checkout.
This is only possible as long as your order has not yet been processed. In that case, contact us as soon as possible via our contact form and provide your order number – we will try to implement the change or cancellation in time.
Yes, after placing your order, you will automatically receive an order confirmation via email. Please also check your spam folder if you haven't received an email.
You will receive your invoice by email as soon as the goods have been shipped. If you can't find it, please check your spam folder or contact us via our contact form – we will gladly send it to you again.
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We'd be happy to advise you if you couldn't find a suitable answer among the frequently asked questions.
Environmentally friendly production
Secure Payment - all common payment methods
Free DE Shipping from 29 €
Delivery time: 2-4 working days to your home
Environmentally friendly production
Environmentally friendly production
Secure Payment - all common payment methods
Free DE Shipping from 29 €
Delivery time: 2-4 working days to your home
Environmentally friendly production
